Frequently Asked Questions
Everything you need to know about your glow journey with Skin Secrets.
Are your products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective. We recommend performing a patch test on a small area of skin before full application.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product (even if opened) for a full refund or store credit, minus shipping costs.
Are Skin Secrets products cruelty-free?
Absolutely. We are proud to be 100% cruelty-free. We never test our finished products or ingredients on animals, nor do we work with suppliers who do.
Can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.